(Gigionthat) These airlines are causing more and more chaos around the world, and it seems as though it will not be ending any time soon.
Rane Baldwin is an AAdvantage Platinum Select/World Elite cardholder and was traveling with her White friend Janet Novack from Kentucky to Charlotte. Because of her membership status, Baldwin upgraded her tickets to first class for the flight.
However, when she attempted to board the plane into first class, she was assigned a seat in the rear of the plane, while Novack, who holds no special membership, was allowed to go to first class. Baldwin was told her seat had been reassigned because there weren’t enough first class seats available. Baldwin claims when she asked the flight crew questions, she was ignored while her White friend was treated with courtesy.
Novack went on to tweet, “The whole reason that I was flying first class was because I was associated with her and her reservation. They were ignoring the cardholder."
Baldwin also spoke out to express, “It was baffling and hurtful that the crew seemed completely aware of what they were doing and just didn’t care. People didn’t seem to trust me and made giant, incorrect assumptions about the relationship between my friend and me. I’m the one who bought the tickets. She was traveling with me, not the other way around."
“When my ticket was changed and Janet’s was not, I felt like I was being sent to the back of the bus. I just kept wondering if I was in some sort of time warp. I kept asking myself, ‘is this what it felt like to be black 60 years ago?’"
However, since the incident occurred, American Airlines released a statement saying, “We have reviewed the allegations, and no discrimination occurred. After a flight was canceled, an agent inadvertently provided two first class seats to Ms. Baldwin and Ms. Novack. The passengers were not ticketed for the first class cabin, and a formal upgrade was not processed. We have apologized to both passengers for the confusion. We explained how the issue occurred, which was an error on our part."
Ultimately, Baldwin disagreed and posted to Facebook, “Lies. Literal lies."